Where is the Newtown store?
Our Newtown stores has moved just round the corner and is located at 325 King Street.
Where is the Sydney CBD store?
Our CBD store has moved downstairs in The Galeries, it’s most easily accessed from the Pitt Street entrance.
Where is the Rosebery store?
It is a part of the Cannery and located on the corner of Dunning Avenue and Hayes Road.
Where is the Chatswood store?
Our Chatswood store is on the 5th floor of Westfield Chatswood, located near bycharlotte.
Where is the Burwood store?
Our Burwood pop-up is on Ground Floor of Westfield Burwood, near Hype DC.
Where can I park when picking up my cake?
Sydney CBD – There is very limited parking in the city, the closest spots are located on Pitt Street.
Rosebery – There is a small car park for The Cannery located just off Dunning Avenue. There is also plenty of street parking on surrounding roads.
Newtown – King Street parking is limited but there is plenty of surrounding streets with parking available.
Made with love and handcrafted with care, our iconic Strawberry Watermelon cake takes a team of 12 people up to six hours a day to perfect the world’s most Instagrammed cake.
From hand cut fruit to hand placed garnishing of rose petals and pistachios, the level of mastery and care applied by our experienced pastry chefs extends across the entire Black Star Pastry range.
When it came to selecting our delivery partners across Sydney we searched for the teams who would care for our cakes as much as we do, ensuring it arrives to your door the same way it leaves ours – absolutely perfect.
We entrust the responsibility to Go People, an innovative Australian start-up revolutionising delivery services for over 10,000 businesses like ours. Experts in delivering specialty products that require delicate handling, Go People's team are trained to treat products like ours with the utmost care, ensuring that each slice arrives at its destination in perfect condition - just as you'd expect.
Do you offer delivery?
Delivery is available from 11am to 4pm, Monday to Sunday. For Strawberry Watermelon Cake, orders must be placed by 12pm for next day delivery. All other cake orders must be placed with a minimum of 48 hours’ notice.
Where do we deliver?
We deliver within 30km of our kitchen in Rosebery.
When will my cake be delivered?
Our delivery window is 11am – 4pm however, we cannot guarantee a specific time within this delivery window. You will receive a text message from our delivery partner when they are on their way.
What if no one is home?
When confirming your order, you are agreeing that our delivery partner has authority to leave, and that you are responsible for the delivery once they have left it according to your delivery details. Please ensure all details are entered correctly when confirming your order.
My Cake arrived Damaged
In the event of a cake arriving in a damaged state please contact us at [email protected]
Can I place an order for today?
We currently do not accept same day orders. However, we invite you to visit our store where our dedicated team will be delighted to assist you with your cake needs.
Why won’t my order process online?
Apart from Strawberry Watermelon Cake, online orders can only be made 48 hours in advance. Check our store opening times to make sure the store is open on the date you require the pickup.
I need to change my order.
We require a minimum of 48hrs notice for cake adjustments. For all order adjustments please contact us at [email protected]
I need to cancel my order.
We require a minimum of 48hrs notice for cancellations. To cancel your order please please contact us at [email protected]. You can find our cancellations terms & conditions here.
I didn’t receive a confirmation e-mail.
Please contact us at [email protected]
Do I need anything to pick up my cake?
A valid photo ID is required for order collection verification. If you'd like someone else to collect your order, you can nominate them by sending an email to [email protected]. You will also need a copy of your order confirmation to pick up your cake.
Can someone else pick up my order for me?
Yes, you will need to provide them with a copy of your order confirmation for them to be able to collect your cake.
I’m running late to pick up my cake.
There's no need to phone us if you're running late, but please let us know if, for any reason, you are unable to collect your order before the stores scheduled closing time. Please check our store opening times.
Allergen information can be found here, please click on the product for detailed information.
Do I need to refrigerate my cake?
Our cakes are recommended to be kept refrigerated when possible. They will keep out of refrigeration for up to 1.5hours.
Can I customize my cake?
We currently do not offer customized cakes.
I am not happy with my cake.
Please contact us via e-mail at [email protected]